Cancelling a site or your subscription

Cancellations on Paathz are graceful — whatever you cancel keeps working until the end of your current billing cycle, you're not charged again, and the cancellation reason is captured for our records.

Cancelling an individual site

• Billing → Sites → [site name] → Remove site.
• Confirmation modal names the site, cycle-end date, and what happens.
• Site stays active until cycle end; existing job posts remain live.
• Recurring billing for that site stops.
• At cycle end: site's jobs unpublish, entitlements drain.
• Rest of your organization continues normally.

Cancelling your entire organization subscription

• Billing → Cancel subscription.
• All sites stay active until cycle end with the same drain behavior.
• No charge on your next anniversary.
• A cancellation reason is requested (optional free text + structured selection).

What you'll be asked

• Confirmation step naming exactly what's being cancelled.
• Cycle-end date so you know when it actually stops.
• Any irreversible consequences clearly listed.
• Optional cancellation reason.

Reversing a cancellation

• Before cycle end: contact support — sites in "cancelling" state can be restored.
• After cycle end: you'd need to add the site again as a fresh subscription (no historical data restoration).

Race-condition handling

• If your cancellation arrives within 24 hours of the renewal date, the renewal charge is suppressed automatically — you won't be double-billed.