What happens when a payment fails (grace period) – Paathz Employer Help Center

If a renewal payment fails, your organization enters a 3-day grace period during which you can update payment details — jobs and candidate access stay live throughout grace, but go offline if the issue isn't resolved by the end of day 3.

The grace timeline

Day 0 (failure): "Payment Failed" email arrives, in-app banner appears. Entitlements stay active.
Day 1: reminder email. Banner: "Payment issue — resolve by [date]."
Day 2: escalation email. Banner: "Payment overdue — your jobs go offline in 24 hours."
Day 3: final-warning email. Banner at maximum urgency.
End of day 3 (if unresolved): all jobs go offline within 5 minutes; candidate access locks for all users at all sites.

What you can do during grace

Update your card or payment method from the billing dashboard.
See the decline reason from Stripe so you know whether it's an expired card, insufficient funds, or a bank block.
Trigger a manual payment retry without waiting for the automatic schedule.
The system attempts a configurable number of automatic retries (default: 3) before stopping to avoid dunning fatigue.

Recovery

Once payment succeeds, your org returns to active state automatically.
Jobs republish and candidate access unlocks within minutes of the successful charge.
A "Payment Successful" email confirms recovery.

Good to know Site managers see "Org payment overdue — contact your org admin" when grace expires. They can't act on org-level billing themselves, so make sure your Billing_Organization_Edit users get the failure email — set a dedicated billing-contact email in your billing settings if it shouldn't go to the account owner's address.