Why my job won't publish (payment-gated posting)

When you add a new site, you can configure it and draft job posts immediately — but actual publishing requires the first successful payment for that site to clear, which typically takes seconds via the Stripe webhook.

Why this happens

• New sites are payment-gated to prevent abuse.
• Jobs you create show as pending_payment until the first charge confirms.
• Once the charge succeeds, jobs auto-publish without further action.
• Trial periods count as "payment satisfied" — jobs publish normally during trial.

Three scenarios where this affects you

• First-time site creation: new site, first job, first charge all happen close together.
• Job renewal: extending a job past its natural expiry consumes a job-post slot from your capacity.
• Job reactivation: bringing back a job after 21 days of inactivity also consumes a slot.

What to do if your job is stuck in pending_payment

• Wait 30 seconds — most webhooks arrive within seconds and the job auto-publishes.
• Check your billing dashboard for any "payment pending" or "payment failed" notice.
• If you see a failed-payment banner, update your card and retry.
• If the charge succeeded but the job is still stuck, contact support — there may be a webhook delay.

If you're out of job-post capacity

• Renewal or reactivation is blocked with an explicit message.
• You'll be prompted to purchase an extra job post inline ($50/month, prorated).
• Once purchased and paid, the renewal/reactivation completes immediately.