Account credits – Paathz Employer Help Center

Account credit is a positive cents balance that Paathz can grant to your organization — automatically applied against your next invoice before any charge runs through Stripe.

When you might receive credit

As a goodwill gesture for service issues.
As part of a negotiated commercial arrangement.
As compensation for incorrect charges (when a refund isn't appropriate).
As a credit issued in lieu of a refund for cancelled add-ons (rare in V1).

How it works

Paathz operator issues the credit with a reason note.
The credit appears in your billing dashboard with current balance and history.
On your next invoice, the credit auto-applies against the total before Stripe charges.
Any remaining balance carries forward to the next invoice.

Where to see your credit balance

Billing dashboard → Account credits.
Shows current balance plus full history of grants and applications.
Each grant shows the date, amount, reason, and the operator who issued it.

How credit applies

Applied automatically before any payment processing.
Reduces the total your saved payment method is charged.
If credit exceeds the invoice total, the invoice is fully covered and the remainder carries forward.
You can't withdraw credit as cash — it can only be applied against Paathz invoices.

Good to know Account credit isn't something you can purchase or top up yourself in V1 — it's only granted by Paathz. If you're expecting credit and don't see it in your dashboard, contact billing support with the reference your account manager gave you.