Paathz Support

AI credits are Paathz's currency for AI-powered features — each site gets 25 credits per month, which reset at the start of each billing cycle and don't roll over.The basics25 AI credits per site p...

Paathz has four billing roles that scope what users can see and do — split along two axes: organization-wide vs site-specific, and view-only vs edit access.Billing_Organization_ViewSees billing dat...

Account credit is a positive cents balance that Paathz can grant to your organization — automatically applied against your next invoice before any charge runs through Stripe.When you might receive ...

Discount codes reduce your bill on top of any other pricing — applied at checkout when you add a site or purchase add-ons, with the discount visible as an explicit line item on your invoice.How to ...

When you add a new site, you can configure it and draft job posts immediately — but actual publishing requires the first successful payment for that site to clear, which typically takes seconds via...

If a renewal payment fails, your organization enters a 3-day grace period during which you can update payment details — jobs and candidate access stay live throughout grace, but go offline if the i...

Every billing cycle generates one consolidated invoice covering all sites, all add-ons, and any applicable discounts — itemized per site and hosted by Stripe for download and tax records.What's on ...

Your saved payment method is what Paathz charges on each anniversary — added through Stripe at first payment, managed entirely from your billing dashboard afterward.Adding a payment methodDone at f...

Cancellations on Paathz are graceful — whatever you cancel keeps working until the end of your current billing cycle, you're not charged again, and the cancellation reason is captured for our recor...

A site is the billable unit in Paathz — one physical location or operation, with its own bundled capacity and its own line on your invoice. You can add or remove sites at any time.Adding a siteAn o...